Insight Global is looking for a Level 2/3 End User Support Analyst to join one of their largest cosmetic clients. This person will be sitting 5x a week onsite in Groveport, OH for the 10am-6pm shift. They will be joining one other individual in this warehouse distribution location in support of 200 end users providing both onsite and remote support for any level 1 escalated issues that include Network Connectivity, Lenovo Hardware, Zebra branded printers and RF Guns, Office 365, Microsoft Teams, Microsoft Intune, AV Setups, etc. utilizing the ticketing system ServiceNow. They need to be passionate about this work and have the desire to stay long-term.
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- 5-10 years of experience providing Help Desk Support
- Windows proficiency altogether is number 1
- Office 365 proficiency (Microsoft Shop) no flex but not number one
- Experience with Microsoft Intune to manage both computers and mobile devices
- Experience troubleshooting Lenovo laptops and desktops
- AV Support experience (Polycom gear)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.