A large global retailer is looking for a Technical Writer to help create and centralize the training program for a centralized dispatch center. They will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.
This Technical Writer will create and refine standard operating procedures (SOPs), knowledgebase (KB) articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:
- Building process guides and coordinating with Customer to document knowledge content
- Document Creation of SOPs and KB (knowledgebase) articles
- Translate technical or complex processes into user-friendly documentation
- Ensure consistency in structure and language across documents
- Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather- information
- Maintain and update existing documentation to reflect process or system changes
- Organize content logically for easy navigation and retrieval
Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments
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- Related degree and 3-5 years or 6+ years experience in Technical Writing
- Learning Management System (LMS) experience
- Has developed and executed training for more than 500 people
- e-Learning program experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.