Lead Technical Program Manager

Insight Global is seeking a a Lead Technical Analyst. This person will be responsible for leading the support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility, and usage of data for internal department planning and activities. The incumbent will lead the partnership with technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will be responsible for managing configuration, set up, and updates to the applications, validating that their team has entered data into established tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide strategic advice to management concerning changes in applications development, maintenance, and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. The incumbent will lead and mentor the team responsible for training users on the applications and setting up user access. They will supervise the collaboration between cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications.

Salary: 121k-$150k

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Required
6-8 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
Extensive knowledge of enterprise-wide applications and software platforms
Experience managing software-as-a-service (SaaS) and enterprise-wide systems.
Expertise in configuring and setting up various enterprise-wide applications.
Experience applying security designs and principles to technology-based business solutions.
Experience leading teams and overseeing database management and maintenance.
Ability to develop and review complex custom queries using query and reporting tools.
Extensive knowledge of data management best practices and quality control processes
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors.

Preferred
5+ years of supply chain experience/knowledge (warehouse, transportation, inventory, planning, manufacturing, purchasing etc.)
Proven experience in managing large-scale implementations, leveraging strong communication and organizational skills.
Proven experience in cross collaboration between business and information technology

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.