The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.
What you will do
* Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
* Handle tickets coming in through the self-service portal and answer incoming chat requests.
* Manage personal ticket load and ensure timely resolution
* Stay current with all products and services by attending trainings, meetings, and reading all provided documentation
* Other duties assigned by management.
This job is targeting a pay rate of $14-18/hour
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.