Insight Global is seeking a s a ServiceNow Configuration Management Data Base (CMDB) Analyst to work onsite in downtown Cincinnati 5 days a week. This individual will be a part of our ServiceNow Platform team and working hand in hand with the CMDB team. They will be responsible for the development, implementation, maintenance, and enhancement of ServiceNow CMDB Workflows and Integrations. In this role you will target and support IT Asset Management (ITAM), and IT Operations Management (ITOM) processes and functions within ServiceNow Platform. Additional responsibilities to deliver new functionality and enhancements to ServiceNow Discovery, Software and Hardware Asset Management, and Service Mapping. You will receive the opportunity to research and use new technologies as our ServiceNow Platform team implements the latest ServiceNow features.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
6+ years of hands-on experience working with ServiceNow toolset and integrations as well as a strong background
Experience with IT Service Management
Asset Management, Change Management, Request/ Service Catalogue
Experience with Strategy Portfolio Management
Demand Intake
Ideation Demand
Enhancements
Experience in Security Operations
Incident Management
Experience working in an environment with Active Directory, Windows Server, Microsoft Exchange, and Virtual Private Networking
Experience with building and maintaining CMDB in ServiceNow
Understanding of integration tools (CMDB, M365 Cloud, Adobe, Salesforce)
Experience with Software and hardware asset management, ServiceNow discovery and service mapping
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.