Helpdesk - Columbus, OH

- 2 + yrs. Experience in Helpdesk/Service Desk/Desktop support role REMOTE SUPPORT
- Strong Troubleshooting background (phones, printers, laptops, etc.)
- Experience with Microsoft Outlook or Lotus notes
- Active Directory Experience (creating policies and making changes to policies)
- SCCM Experience would be helpfulhave they remotely controlled using this tool

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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D2D
The technical support professionals who handle tickets that are escalated from level 1. These professionals require greater technical skills and/or access rights than level 1 support personnel. They are typically technical specialists and may also be responsible for participating in root cause analysis of prob¬lems

- Handling escalated tickets within a timely manner
- Taking ownership of potentially complex issues
- Working Chat queues/Unassigned queues
- Identifying issues in ticket handling processes (including attempting to find and document the correct process)
- Identifying holes in documentation that could have resulted in the ticket being solved during first contact
- Taking inbound Service Desk calls during peak call times when necessary

Banking

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.