ServiceNow Engineer

Insight Global is looking for an ServiceNow Engineer to join one of our top clients. This person will sit in Mayfield Heights, OH. We are seeking a skilled and experienced ServiceNow Engineer, focused with CMDB to join our team. This person will be joining a team of roughly 10, working closely along 4 other ServiceNow Engineers. The ServiceNow Engineer (CMDB) is responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a deep understanding of IT Service Management (ITSM) processes, data governance, and the ability to drive cross-functional collaboration to ensure the CMDB and CSDM strategy are effectively integrated and utilized across the organization.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Bachelors Degree
5+ years of experience within IT
Strong experience with ServiceNow CMDB
In depth knowledge of ServiceNow capabilities, including modules like Incident Management, Change Management, Problem Management, Asset Management
Experience with ServiceNow Integrations using REST, SOAP, and other relevant technologies

Masters Degree
Certifications (CAS, CAD ITSM or ITOM)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.