Onsite - Tier 2 Helpdesk

A client of Insight Global is looking for a PC/Desktop Support technician to work onsite 5 days a week in Columbus, Ohio.

Seeking PC Technician with primary responsibilities around desktop support, imaging and customers service. Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems. May be used from time to time to support the ITS Call Center when needed.

Basic Duties
Provides telephone support related to networking or connectivity issues.
Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
Provides basic diagnosis, analysis and resolution of issues and customer(s).
Independently images and or reimages equipment in preparation for deployment.

Pay rate range: 18-30/hr depending on experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Must be an Ohio resident
3+years experience in a helpdesk, PC/desktop support type role resolving routine tier 1 & 2 issues
Experience troubleshooting Windows 10 OS and Windows 11 OS.
Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices
Experience imaging and deploying machines, preferably using SCCM (similar tools are fine)
Experience in installing and performing minor repairs to hardware, software, or peripheral equipment
Candidate has ability to provide basic diagnosis, analysis and resolution of issues and customer
Experience supporting users both over the phone remotely, and in person
Experience with telephone support related to networking or connectivity issues
Worked on a Windows deployment, refresh of end point hardware/Windows migration
Excellent soft skills and customer service

VDI Experience
SCCM Imaging
Experience with Microsoft Intune preferred but not required
Experience with Microsoft Windows Autopilot preferred but not required

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.