A client of Insight Global is looking for Customer Support Reps to work remotely. Day to Day includes:
* Field customer inquiries via phone, email, and chat
* Deliver an exceptional customer experience on a regular basis to all customers
* Adapt to the technical knowledge level of the caller
* Own and manage customer issues and communicates regularly and in a timely manner with customer
* Analyze issues and work efficiently with customer towards a resolution
* Act with sense of urgency, advocate for customer and exhaust all possibilities to resolve customer issues
* Guide customer on walkthroughs about product/service features
* Navigate multiple systems and tools efficiently to assist in research and resolution of customer issue
* Apply advanced troubleshooting and problem-solving techniques to resolve system problems
* Represent the company brand and exercise retention efforts when appropriate
* Responsible for capturing and recording relevant data about the customer and nature of the
- The pay for this position is $17.50/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* 2 years of job-related experience in a call center environment
* 2 years of customer service experience
* 2-3 years of computer usage experience
* Salesforce or call ticketing system experience
* Excellent communication skills
* Must have a High School education
* Worked with any ticketing systems or in a technical support call center setting
* Education Background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.