Customer Service Representative

Day to day:

An outdoor furnishing client of Insight Global's is looking to hire two Customer Service Representatives in Cincinnati, OH. The Customer Service Representative will interact with Watson's customers by addressing inquiries and resolving complaints. This position will be on-site M-F 40 hours/week with overtime available. Weekend work is required.



Shift Options: Flexible!

During the Week:

10am-6pm

11:30am-8pm



Must work Minimum one weekend day:

Saturday 10-6

Sunday 12-6





Duties/Responsibilities:

* Interacts with customers via telephone, email, or in person to provide support and information on products or services.

* Collects and enters orders for new or additional products or services.

* Fields customer questions and complaints.

* Ensures that appropriate actions are taken to resolve customers' problems and concerns.

* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

* Performs other related duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills/Abilities:

* Minimum 5 years of customer service experience.

* Strong troubleshooting and problem solving skills.

* Service-oriented and able to resolve customer grievances.

* Excellent communication skills including active listening.

* Proficient with Microsoft Office Suite or related software.

* Ability to Multi-task in a fast-paced environment

* Any experience within indoor/outdoor furniture, home recreation products (pools, hot tubs, etc.), or automotive service.

* Mechanically minded.



Required Education, Training and Experience:

* High school diploma or equivalent.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.