An employer is seeking a Desktop Engineer in the downtown Cincinnati area. This person will maintain, analyze, troubleshoot, and repair computer hardware and software, including desktops, laptops, mobile devices, video-conferencing equipment, and network. This is a remote role supporting 25 offices across the United States. They will also document, maintain, upgrade, or replace hardware and software systems according to the firm's policies and procedures. This person should have deep experience with SCCM, Exchange, and Active Directory. They should have experience using SCCM for imaging, deploying software packages, and also building packages. In Active Directory they will need to do everything from set up Group Policy to troubleshooting issues including structure, GPOs, group membership, and scripting
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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2+ years of Application Support Experience (troubleshooting, server patching, running tests, upgrades)
Legal background (working at a Law Firm or MSP supporting Law firms) Software includes: iManage, SoftPro, BEC (Baker Edward Charlie) or similar document management software experience
Phone Troubleshooting/Support experience
Solid interpersonal communication and professionalism - as they will be working with attorneys.
ServiceNow or other ticketing software
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.