Day to Day:
* Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)
* Configure and setup Cisco Firewalls, VPN Concentrators and Security appliances for access to vital business applications
* Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications
* Maintain a thorough understanding of Local Area Networking. Troubleshoots and supports user connectivity, equipment, LAN/WAN network issues
* Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems
* Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
* Managing assigned projects and program components to deliver services in accordance with established objectives
* Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
* Manages Internet accessibility and CISCO based network infrastructure
* Installs, configures and utilizes network performance monitoring tools for proactive response to issues and anomalies
* Responsible for researching, planning, implementing, and upgrading network security solutions; monitors network for intrusions, security breaches and capacity
* Ensures the proper management of all network related documentation, password and configuration management
* Provides availability to 24/7 on-call rotation as referenced in the IT Department on-call procedure
* Performs other duties as assigned
* May be required to be available through a mobile device via voice and/or data during and outside of normal working hours, at the manager's discretion, and must respond within a reasonable timeframe
* Regular, predictable and punctual attendance required
* Lead/partner in meetings with other divisions requiring network connectivity for larger projects
* Foster relationship with the City of Columbus with fiber agreement partnership to deploy COTA networks as needed in the expansion of service
KNOWLEDGE, SKILLS & ABILITIES
* Technical, analytical and interpersonal skills required
* Knowledge of VoIP implementation and support
* Maintain network security through proper configuration of VPN and Firewalls
* Strong organizational skills and ability to multi-task in a small business environment
* Knowledge of network and server operating systems including familiarity with client-server technology in a Microsoft Windows environment, exchange E-mail server, SQL Database Server, storage systems, disaster recovery and business continuity solution
* Skills in verbal and written communication
* Skills in human relations
* Ability to set and manage multiple and competing priorities effectively for self and team
* Ability to define problems, research issues and develop logical and practical solutions within the framework of general principles of information technology and the policies and procedures of the organization
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.