Day to Day: A client of Insight Global is looking for a Service Desk Analyst to join their team in Columbus, OH to provide support to internal employees on a national level. They will be responsible for running with all tickets via phone (around 25 calls/day), email, and walk-up/in person. They will be supporting Mobile OS Devices, Windows Operating Systems, and provide general support and troubleshooting (including lockdowns, connectivity issues, password reset, etc.). Working with technical and non-technical customers, so you must be able to explain troubleshooting steps in layman's terms. The ideal candidate has a passion for IT, drive for future goals, and excellent communication. There will training the first few weeks on site 5 days, and post training the candidates will have flexibility to work a hybrid schedule.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.