Job Description
A client of Insight Global is seeking a Data Scientist to join their team! This resource will be the lead analyst for our customer and agent experience team, which is a shared service supporting all business units and encompasses both digital and human interactions. They will use analytical savvy and intrinsic posture of ownership to uncover and understand customer and agent behavior so that the resource can provide actionable insights to stakeholders across all business units. The resource will use web and conversational behavioral analytics tools to understand and predict behavior and serve as the expert for the company. They will be providing answers to complex analytical questions using a wide array of tools and techniques and building solutions and processes that turn disparate and sometimes messy data into interpretable, valuable, and meaningful insights. This resource will be turning data into fact-based conclusions and delivering the result to stakeholders in a way that is best suited to their needs to help drive data-driven decision-making.
Required Skills & Experience
BA/BS degree in Business, Finance, Economics, Technology or other relevant discipline, Masters Degree a plus.
5 years of experience in analytics related to product development, digital, mobile, user experience, customer and agent experience, or ecommerce.
Experience with SAS, R, Python or a comparable data analysis tools
Experience with programming, working with databases, working with operational data
3 - 5 years of experience working with a variety of digital technology, reflected in a thorough understanding of the digital space.
Proven skills in data management and data extraction working with large data sets preferred.
Nice to Have Skills & Experience
Expertise with analytics tools (i.e. Google Analytics, Sitecore Experience Analytics, Power BI / Tableau / Microstrategy or similar, Python and/or R, Excel)
Lead Experience!
Web Analytics
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.