Insight Global is looking for a Plant IT Engineer to join the team at an automotive customer located in Lima, OH. This team is responsible for providing technical support for both hardware and software within the company's manufacturing plants. The individual in this role will be on their feet for long periods of time and will work onsite 100% of the time. In addition this individual must be willing to work day and evening shifts (schedule rotates) and support weekend production when necessary.
Specific Responsibilities Include:
· Support a multi-shift operation in a manufacturing plant.
· Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
· Interface with corporate IT and business owners to prioritize improvement efforts.
· Support Plant Floor Systems / Corporate teams in resolving incidents
· Provide triage and execute business continuity plans, support escalations, provide support other teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
· Focus on the integration / long term maintenance of applications and hardware.
· Ensure accountability for managing assignments and workload assigned.
· Develop, maintain, and share, accurate support documentation.
· Support of local network equipment in a Cisco based environment.
· Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
· Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- Experience in a technical support or end user support role
- Strong troubleshooting experience with both hardware and software
- Technical support experience with Windows and Microsoft Office suite
- IT application and infrastructure support experience
- 4 year degree preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.