The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary.
Essential Job Functions & Tasks:
1. Responsible to Customer Contract management
for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations
2. Responsible for supporting all contract life-cycles
3. Support daily operations associated with provisioning services and contract approval processes
4. Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes
5. Other duties as assigned by management
* Bachelor's Degree (Business, Management preferred)
* 1+ year contract management, operations or relevant business experience
* Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.
* Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement
* Fluency across numerous business disciplines/functions.
* General budgeting and accounting procedures
* Comprehensive Business Acumen
* Organized with acute attention to details. Able to prioritize, multitask, and manage time effectively.
* Excellent communication skills -- written, spoken, listening with ability to explain and interpret issues clearly.
* High-energy, drive, ambition, self-starter.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.