This entry-level position, based in Cincinnati, Ohio provides varied and complex administrative and technical support skills in support of a project to standardize the client's phones to an industry leading VOIP platform.
Information gathering and consolidation. Collecting information on all old phone systems, putting information into paper form.
600 worksites to complete, want 80% complete by end of June.
Will be communicating with various worksites, proving them with answers and updates, or jotting down questions and tasks needed to be completed.
Providing the customer service aspect, ensuring employees are feeling good about the project.
Will be working directing with a Project Manager for instruction, technical aspects of the role are also covered. Mainly with be facilitating what their PM needs.
Not troubleshooting or configuring any telephone system. Main focus will be on spread sheets, emails, phone conversations.
Tedious and repetitive work.
Working with Canadian customers as well. French speaking would be a plus.
1. 1-3 years of Enterprise Corporate environment (Project Coord, Admin, Assistant, etc.)
2. Proficiency in Excel, Word, and Outlook
3. Customer service sills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.