Job Description
Insight Global is looking to hire a Ciena Resident Engineer to sit on-site for one of our largest clients. As a Ciena Engineer, you should be technically skilled and operationally focused Resident Engineer, intimately familiar with Ciena's products, and telecommunications network in general. The products include software embedded in Ciena hardware and/or standalone Ciena software applications. You are responsible to help develop best practice for service rollouts and maintenance and to assist in enabling access to new production introduction and features. As a Ciena Resident Engineer, you will be responsible for feature management, device configuration management, network troubleshooting, network testing, product lifecycle support, operating procedures, inventory management, escalation management, return material management, knowledge management and network performance.
Required Skills & Experience
- Bachelor's degree in Electrical Engineering, Computer Science or related field/discipline.
- 2-5 years' experience in technical support - preferably an equipment vendor in the Telco equipment industry.
- Excellent understanding of SONET/SDH, OTN, Ethernet, TCP/IP, Photonics, DWDM, ROADM and various Switching/Transport technologies and products
- Experience in the use of network design tools such as OnePlanner, Optical Modeler and Ciena Network Designer.
- Good understanding of the network management applications offered by Ciena and the underlying components that make up a fully integrated network management platform solution used to monitor and maintain customer networks.
- Knowledge and experience with computers/servers, operating systems and databases to include UNIX, LINUX, VXworks, Oracle, and MySQ
- Familiar with the use of various optical and Ethernet technologies test equipment.
- Ability to diagnose, troubleshoot and debug complex system level issues on fiber optic telecommunications transport and switching equipment.
- Assist with multi-product interoperability issues between Ciena products or with external vendor equipment.
Nice to Have Skills & Experience
- Experience on one or more of the following optical transport platforms: OME 6500, RLS and Waveserver Products
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.