A client in the state of Ohio is looking for a French Fluent Customer Support Analyst to join their remotely and work EST time-zone hours. The bilingual (English, Canadian French) Workday Support and Help Analyst role involves ensuring that cases are being managed within the Workday Helpdesk system across North America. You will provide technical assistance to users on the Workday system, including configuration, troubleshooting, and troubleshooting. Manage cases and identify the extent of complex issues, categorize "like" issues, assign Tier complexity, and identify the best help specialist for each user, using case management. Deliver a remarkable responsive experience for both employees and case solvers.
Must be fluent in both English and Canadian French.
Technical Aptitude - help desk background, admin background, college courses, etc.
Proficient in Microsoft Office 365
Strong Communicator -- written and verbal
Excellent customer service skills
Experience in Workday Eco-system preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.