Job Description
Job Responsibilities:
* Synthesize data from our analytics tools into actionable insights about customer and prospect behavior, digital sales and servicing performance, and customer value delivery. Clearly communicate these recommendations to internal stakeholders and senior leadership
* Actively participate in cross-functional initiatives, collaborating with team members to achieve and measure project success. Provide opportunity analysis, measurement plans, dashboards, and post-release/testing analyses
* Ability to quickly grasp complex technical concepts and make them easily understandable through various communication mediums like visualizations and presentations
* Extract and analyze data using analytics tools such as Python, R, and/or SAS
* Create compelling, intuitive dashboards to enable the business with critical metrics, with a focus on data automation, anomaly detection, and actionable data visualizations
* Partner with Digital, Marketing, Product and IT partners to evaluate the success of new initiatives
* Collaborate with Fraud and Risk partners to identify and mitigate threats to assets
* Apply visualization techniques to internal and external data sources to make accurate and actionable analyses in a timely fashion
* Be a partner in the building of KPIs and metrics that help to gauge the health and success of our digital and Omni assets and initiatives
* Create self-service dashboards for internal business partners to learn, understand, have access to, and derive insights from data, metrics, and KPIs
* Apply automation techniques to manual processes to create efficiency, improve accuracy, and build upon successes that create a suite of self-service assets
Required Skills & Experience
- 3+ year or professional experience in Data Analytics
- Tableau and Tableau Server experience
- Experience or strong knowledge of SQL, queries
- Knowledge or Business intelligence and data mining tools
- Familiar with programming languages R, Python, or SAS
- Strong soft skills, communication with stakeholders, collaboration with team members
Nice to Have Skills & Experience
- Snowflake experience
- AWS, Sagemaker
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.