Job Description
Provides hardware and infrastructure support for customers at assigned refinery. This position works closely with other information technology specialists, integrators, and supervision as applicable to ensure the computing environment, assets, and supporting architecture are reliable and secure while also ensuring adherence to corporate standards.
*This position will require some field work inside the refinery process units.
Responsibilities:
Primary responsibilities include Service Desk support/tickets, direct customer support, and on-going technology maintenance as assigned. Work scope includes desktop and laptop computer hardware on the Business LAN and for Refinery Product Control Laboratories; Microsoft operating system software and configuration; application software installation/deployment; networked and stand-alone printers/copiers/scanners multifunction devices; remote access technology; network switched Ethernet cabling; audio visual equipment; end-user telecom devices such as telephones and mobile devices; basic server and network administration and monitoring.
The successful candidate must understand business requirements and translate these requirements into solutions.
The position must work collaboratively with multi-disciplinary work groups to seek solutions to problems, and champion compliance & change efforts which result in improved reliability & security of infrastructure services.
24/7 manufacturing location. The candidate must be available as called upon to perform duties during off-hours on occasion as needed. Support of these systems may require applicant to be available to respond on-site within 60 minutes should problems arise
Required Skills & Experience
2+ years' experience in a help desk/desktop support position -- Tier 1
Troubleshooting/configuration experience with workstation and related software, PC, hardware, connectivity, server, backup, security, and other equipment-based IT support
Reimaging, troubleshooting desktop/laptop computer hardware, printers, MS Teams
In person end user support experience
Windows, Office Suite
Experience with a ticketing system -- prefer Service Now
Strong soft skills and comfortable working with leadership/various teams across the organization
Nice to Have Skills & Experience
Associate Degree in information systems or related field desired
Cisco network experience a plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.