Job Description
An employer is looking for a Remote Cisco WebEx Voice Engineer for a direct hire opportunity. As a Cisco Webex Voice Engineer, you will be responsible for designing, implementing, and maintaining Cisco Webex Voice solutions for enterprise customers. You will work with customers and cross-functional teams to understand their business requirements, provide technical guidance, and deliver Cisco Webex Voice solutions that meet their needs. In this role, you will be supporting a wide variety of customers!
Duties of this position include:
* Design and implement Cisco Webex Voice solutions for enterprise customers.
* Work with customers and cross-functional teams to understand their business requirements and provide technical guidance.
* Provide technical support for Cisco Webex Voice solutions.
* Troubleshoot and resolve issues related to Cisco Webex Voice solutions.
* Maintain and update Cisco Webex Voice solutions to ensure optimal performance and functionality.
* Develop and maintain technical documentation, including network diagrams and configurations.
* Provide training and support to end-users as needed.
* Keep up-to-date with the latest trends and technologies in Cisco Webex Voice, including emerging cloud-based solutions.
* Work with other teams such as network engineers, security engineers, and application developers to ensure seamless integration with other systems.
* Participate in testing and evaluation of new Cisco Webex Voice features and functionality.
Required Skills & Experience
3+ years of Experience in designing, implementing, and maintaining Cisco Webex Voice solutions.
Strong understanding and configuration abilities with Cisco On-Premises Suite (CUCM, Unity, CER, UCCX, etc.)
Familiarity with Cisco Cloud Based Suite (Webex Calling, Webex Calling Dedicated Instance, Control Hub, Hybrid Services, Analytics, etc.)
Familiarity with Active Directory technologies (Azure, On Prem AD, Okta, etc)
Nice to Have Skills & Experience
Cisco CCNA Voice or CCNP Voice certification preferred
Client Facing experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.