Network Engineer 1

The Main Responsibilities

* Complete activations for external customers with some oversight.

* Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops

* Troubleshoot post-activation issues.

* Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.

* Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.

* Maintain and support the network infrastructure.

* Update all systems and databases with careful attention to detail.

* Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.

* Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

* Maintain a commitment to safe practices and hold others equally accountable.

* Complete designated amount of work in a specified timeframe with a high degree of quality.

* Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

* 5+ years of Network related experience or equivalent.

* Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies

* Understanding and ability to interpret Circuit Designs

* Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM

* Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points

* Beginner experience working with Internet and Private Network Solutions

* Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches

* Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions

* Beginner experience configuring CPE Routers and Switches

Some Exposure to Viptela

Certifications on related telecom or networking field (2 certifications preferred - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.