IT Office Support Specialist

Day to Day:

Insight Global is seeking 2 remote Help Desk Technicians for one of our largest clients in Cleveland, OH. The Help Desk team is the centralized in Cleveland for the entire firm and will be working with all 42 offices. This person will be first tier support and responsible for providing answers, advice, and access for all firm employees. This person will be issued 35+ ServiceNow tickets a day to either resolve or escalate to the tier 2 support team. They will need to be able to troubleshoot web browser, web-based applications, Microsoft Suit issues, password resets etc. This person will be able to work remotely but close to the Cleveland office in case of emergency situations.

Must-Haves:

* 1-2+ years of experience in IT (tier 1-2 support)

* Bachelor's degree in Information Technology or similar

* Troubleshooting experience, password resets, connecting to VPN, rebooting computers etc.

* Customer service experience (customer facing)

* Experience with troubleshooting Microsoft Suit, Word, Excel, and PowerPoint

Plusses:

* ServiceNow Ticketing

* Experience with pivot tables, web-based applications

* Round Robin Call System

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.