Job Description
Insight Global is looking for Endpoint Service Deployment Technicians for one of our largest healthcare clients in the Cleveland, OH area. This person will :
Work on-site in Cleveland, Ohio to provide comprehensive operational and technical Information Technology support to all Information Services users within the health system.
* Answers questions or resolves mobility problems for customers in person, via telephone, or from remote locations to include use of remote access/assistance applications.
* Provides new Information Technology equipment and services, relocates equipment, performs preventive maintenance, and maintains asset inventory on a routine basis.
* Enters, tracks, and updates all assignments using the assigned Information Services project, problem, and asset management reporting systems.
* Information Services mobility equipment consists of, but is not limited to: Pagers, iPhones, Cellular Phones, iPads, Vocera Badges, Iron Keys, personal communication devices, etc.
* Upholds the mission, vision, values, and customer service standards of the health system.
"Mainly handling Verizon contract, deploying iphones, pagers, vocera, ironkey and MDM management"
Required Skills & Experience
- 2+ years' experience in mobility support (4 years of work experience in lieu of degree/certification)
- Working knowledge of computer/mobile equipment (computers, laptops, cellular phones, pagers, tablets, iron keys, etc.).
- Excellent Communication Skills & Superior Customer Service Skills
- Reliable transportation and willingness to travel to various MetroHealth sites/facilities.
Nice to Have Skills & Experience
- Working knowledge of Project Management Principles
- Experience with Mobile Device Management Systems.
- Experience with purchase and billing processes, and vendor relations.
- Experience in large enterprise environments that include multiple site locations.
- Knowledge of SCCM Intune, MaaS360, AMCOM, Vocera, EPIC, Office 365, and GIVA.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.