IT Help Desk Associate

Post Date

Feb 07, 2023



ZIP/Postal Code

Jan 28, 2024 Insight Global

Job Type



Desktop Support

Req #


Pay Rate

$40k - $50k (estimate)

Job Description

A local intellectual property law firm is looking to hire a full time, onsite, IT help desk associate to help their IT support in the following:

* Use Active Directory and Office 365 to assist clients with password resets, user creation and deletion, distribution list creation etc.

* Provide remote and on-site technical support to their clients as well as on-call emergency services as needed

* Help with onboarding new clients

* Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, and server both remotely and on-site.

* Install, configure, and support desktops, laptops, servers, virtual machines, network devices, VOIP products, backup systems, and miscellaneous devices.

* Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.

Required Skills & Experience

* 1-2 years of IT-related technical experience.

* Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac workstation and server applications/operating systems.

* Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.

* knowledge and experience with workstation and server hardware and software troubleshooting.

Nice to Have Skills & Experience

* Managed services provider experience