A Transportation employer in Cincinnati, Oh is looking for a Customer Support Analyst to join their rapidly growing team. This individual will be joining and supporting the Payroll Reporting and Data team. Daily responsibilities will include resolving between 20-50 tickets from internal employees via ticketing system, including but not limited to password resets, assisting managers with employee records, and employees with payroll issues. In addition, the candidate will need to have excellent communication and customer service abilities and be able to communicate and collaborate with other departments when needed.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.