Job Description
The ServiceNow Administrator provides configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations.
* Under general direction, independently develops, maintains, and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training.
* Ability to build ServiceNow Reports, dashboards, and homepage
* Develop clear and concise technical & process documentation
* Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
* Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades
* Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation
* Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
* Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
* Software Asset Management experience in context of the ServiceNow platform
* Be the primary resource for ensuring system health
* Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
* Configure, customize, script, and develop the ServiceNow platform
* Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
* Build workflows from service owner requirements including requests, request items and tasks
* Design and build integrations and process automation using ServiceNow Orchestration
Required Skills & Experience
* 3+ years of ServiceNow development, configuration, and administration experience
* Bachelor's Degree in related field and /or 5+ years of experience in IT Operations
* Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, JSON), PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3])
* Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases
* Experience with HR Service Delivery
* Experience with Identity Management tools
* Experience with Service Portal
* Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.