Job Description
An employer is looking for a Technical Writer for a remote, contract opportunity. The client is an enterprise grocery store chain and the Tech Writer will be part of the Behavioral Data & Analytics Enablement product team. This person will work with product, design, and engineering to create tools, training and documentation that enables collection, curation and use of analytics data at scale. The success metrics for this product team will be data value, data quality, process speed (time to value), and ease of use. The role is ideal for an experienced technical writer who is passionate about enabling teams to maximize the value of their data.
Key Responsibilities:
Enhance and maintain user documentation for tools and applications
Develop on-line source documentation as needed
Maintain documentation libraries
Identify, create, revise and maintain document templates
Ensure appropriate control/access to documents and templates
Ensure content and format is consistent across all documentation
Complete documentation services requests as needed
Collaborate across Technology and Business teams
Partner with the appropriate teams to expedite issue resolution and manage to SLAs
Determine procedures for version control
Assist other Technical Writers as needed
Educate Technical and Business groups on the need for standard documentation
Make recommendations on documents needed by technical teams
Identify and initiate continuous improvement opportunities
Develop measurable and realistic work plans
Provides time estimate for projects
Required Skills & Experience
5+ years software development technical writing experience, ideally across web and native platforms
Excellent written and verbal communication skills
Excellent organizational, time, and project management skills
Ability to proactively contribute to discovery efforts, clarify customer needs and collaboratively influence product vision
Ability to help drive large scale change via documentation, e.g. has lead transition and/or training to new documentation structure, new ways of working, etc.
Nice to Have Skills & Experience
Basic knowledge of Markdown/HTML
Experience using version-control platforms such as GitHub
Experience using Atlassian tools such as Confluence and Jira
Experience using PowerBI to create dashboards
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.