Customer Service Representative

Day-to-Day



* Maintain a strong knowledge of all company products.

* Reply to written inquiries in a professional and timely manner.

* Process all returns, exchanges, and refunds in accordance with Standard Operating Procedure.

* Maintain all records accurately and timely in all relevant related platforms.

* Work collaboratively with Team members to ensure high quality of Customer Care.

* Communicate with the Manager/Director regarding ideas for improvement in Customer Care systems and Standard Operating Procedures.

Must Haves:

* 1-2 years of customer services experience. Preferably in a - Call Center environment (inbound/outbound calls)

* High School Diploma

* Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment

* Must be customer focused, demonstrating professionalism in stressful situations.

* Candidates must possess strong verbal and written communication skills.

* Expertise in Microsoft Excel and other MS Office applications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.