Job Description
A main client of Insight Global is looking for 2 IT Operations Analysts to support them remotely. Your daily activity will be about 75% working with their batch process, 20% monitoring system events, alerts, and incident reports, and 5% being the third tier of IT support.
Duties and Responsibilities
* Provide Production Support for CCFI batch processes while monitoring network and systems ensuring efficiencies.
* Evaluate and follow documented instructions of issues encountered in production.
* Will provide user support, document software issues encountered in production, analyze the root cause, debug the issue and provide the solution.
* Work with IT management, QA analysts, business systems analysts, and software developers to resolve batch related issues.
* Utilizing SQL to investigate issues related to batch errors.
* Analyze results, make recommendations for support process improvement, and implement changes.
* Monitor system events, alerts, and incident reports.
* Document all incidents and problems from open to close.
* Interface with IT team members, vendors, and management to resolve issues.
* Conduct hardware and software problem analysis, identification, and resolution.
* Execute problem documentation, escalation and notification procedures.
Required Skills & Experience
* Associate degree in computer science/business or equivalent required.
* 3-5 years experience with SQL, working with in queries -- needs understanding of SQL complex statements and batch processing
* Monitoring experience
* Working knowledge of/strong exposure to programming languages like C++, java, or python (object oriented)
* 3 year minimum enterprise work experience providing IT hardware and software troubleshooting required
* Citrix Workspace, Active Directory, SAN/LAN and Exchange enterprise work experience
* Enterprise experience working within the first three layers of the network
Nice to Have Skills & Experience
* Prior work experience within a financial institution or a strong enterprise setting
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.