Under the direction of the VP of Information Systems, the Systems Administrator is responsible for providing end-users with LAN, Internet and host-based application support, assist with the maintenance and operation of a network environment, and telecommunication support. This position will also be responsible for managing hardware and software installation projects. These projects will range from coordinating the physical move of a department to the research, documentation and installation of a software package. The Systems Administrator is also responsible for the ongoing maintenance of Telhio's hardware and software systems.
*Candidates must be comfortable working on-site 5-days per week*
- Resolve technical support requests submitted by end-users
- Assist tier-1 staff in resolving support requests
- Provide after-hours Support when scheduled
- Test and install Application Patches and Updates
- Manage and Install Windows Server and Desktop Updates
- Deploy software packages and updates to end-user pc's
- Upgrade and replace Hardware (including virtual hardware)
- Install new Business Applications
- Integrate Business Applications
- Meet with Business Units to map out requirements
- Create and Update Documentation
- Proactively monitor systems to prevent unauthorized system access or transmission of data.
- Audit systems, users and facilities to ensure that IT Security policies are being followed
- Maintain least privilege in all systems to protect against attack.
- Design and Implement processes using OnBase Workflow
- Eliminate manual processes through reliable automation
- Configure Business Applications to utilize features that improve efficiency of business processes
- Research and recommend Business Applications and modules to improve business processes
- Rotate Month-End Processing Duties with Host Administrator
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.