Job Description
A local intellectual property law firm is looking to hire a full time, onsite, IT help desk associate to help their IT support in the following:
* Use Active Directory and Office 365 to assist clients with password resets, user creation and deletion, distribution list creation etc.
* Provide remote and on-site technical support to their clients as well as on-call emergency services as needed
* Help with onboarding new clients
* Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, and server both remotely and on-site.
* Install, configure, and support desktops, laptops, servers, virtual machines, network devices, VOIP products, backup systems, and miscellaneous devices.
* Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
Required Skills & Experience
* 1-2 years of IT-related technical experience.
* Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac workstation and server applications/operating systems.
* Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
* knowledge and experience with workstation and server hardware and software troubleshooting.
Nice to Have Skills & Experience
* Managed services provider experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.