Job Description
Day to day :
A large government client is looking for 2 qualified Technical Writers to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs. The client has signed a contract with a vendor to provide an integrated case/financial management system to replace multiple legacy applications.
Roles and Responsibilities:
- Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
- Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; and contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
- Edit special reports or any other deliverables and documents
- Write and edit end-user and internal-user knowledge-based content describing vendor's services and troubleshooting processes
- Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality
- Work directly with managers to produce high-quality knowledge-based articles
- Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendor's product
- Manage all aspects of the documentation process--from planning to content maintenance
- Peer review knowledge-based technical, and program documents for grammar, content, and style of writing
- Demonstrate the ability to document business processes
Required Skills & Experience
Must haves (depends on level. 1-3 for mid level, 4-6 for senior) :
- 4-6 years of full-time technical writing in a software development environment
- Excellent verbal and written communication skills
- Excellent organizational, decision-making, and time management skills
- Ability to prioritize and manage multiple issues and projects
- Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software
- Proven success designing, writing, and editing technical documentation for a software development community
- Ability to adapt and prioritize work independently in a dynamic environment
- Have strong written and content creation skills
- Be able to self-direct, multi-task, and prioritize assignments
- Be highly organized with acute attention to detail in a deadline-driven environment
- Ability to work with minimal assistance with a can-do attitude.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.