Sales Operations Coordinator

Our client is seeking a highly organized and customer-focused Sales Operations Coordinator to support a growing team within the foodservice and chain account industry. This role serves as a critical business partner to senior leadership and will help manage the day-to-day operational, project coordination, and customer support functions that keep key accounts and new product initiatives moving forward. The ideal candidate is professional, personable, detail-oriented, and thrives in a fast-paced environment where they can manage multiple projects simultaneously while building strong relationships with customers, manufacturers, distributors, and internal stakeholders. This position works alongside leadership, supporting customer initiatives, managing project timelines, coordinating communications, and ensuring seamless execution from opportunity identification through product distribution.

Key Responsibilities
Sales & Account Support
• Support senior leadership in managing chain account relationships and customer initiatives.
• Attend customer meetings, manufacturer visits, and industry conferences as needed.
• Build and maintain professional relationships with customers, manufacturers, distributors, and internal teams.
• Track opportunities and activities throughout the sales pipeline to ensure timely follow-up and execution.
• Coordinate pricing requests, product quotes, customer communications, and administrative sales support activities.
Pricing & Contract Management
• Manage non-food pricing contracts and customer pricing programs.
• Coordinate annual price increases and address pricing discrepancies between customers and manufacturers.
• Prepare and distribute pricing quotes for potential customers.
• Maintain accurate pricing records and supporting documentation.
Project & Commercialization Coordination
• Lead coordination efforts for new product introductions and manufacturer transitions into new customer accounts and distribution channels.
• Manage project timelines and ensure key milestones remain on track throughout the approval and launch process.
• Coordinate:
o Product samples
o Quotes
o New item forms
o Distributor communications
o Initial purchase orders
o Product launches
• Monitor projects from concept through commercialization and distribution.
Customer Service & Supply Chain Support
• Serve as a point of coordination for shipping issues, quality concerns, product availability questions, and supply chain challenges.
• Facilitate communication between customers, manufacturers, and distributors to resolve issues efficiently.
• Support ongoing customer communications regarding:
o Product introductions
o Product specification changes
o Pricing updates
o Market and industry information
Administrative & Reporting Functions
• Complete customer-required documentation, including new item forms, pricing forms, and product update requests.
• Cross-reference products and maintain detailed tracking spreadsheets and project records.
• Manage sample requests and maintain accurate project documentation.
• Utilize CRM systems and Microsoft Office tools to track opportunities, projects, communications, and reporting metrics.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 2+ years of professional experience in sales support, account coordination or related role.
• Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Ability to build rapport and professionally interact with customers and stakeholders.
• Strong attention to detail and follow-through.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Ability to work onsite in Raleigh, NC Monday through Friday.

• Experience managing projects, product launches, or customer implementations.
• Foodservice, consumer products, manufacturing, distribution, or related industry experience.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.