Cisco Governance Engineer

Our client is seeking a Cisco Enterprise Voice Change & Governance Engineer to support a large-scale enterprise voice environment. This role serves as a technical governance and engineering liaison between internal voice engineering teams, Cisco Managed Services, and key business stakeholders.
The ideal candidate will possess strong hands-on knowledge of Cisco Unified Communications technologies and the broader voice ecosystem, including Session Border Controllers (SBCs), Voice Recording platforms, Contact Center solutions, and their associated integrations. While Cisco Managed Services will perform most hands-on implementation activities, this individual will act as the primary technical governance, oversight, escalation, and coordination resource from the bank engineering team.
The position focuses on change management, implementation governance, risk assessment, impact analysis, migration planning, operational readiness, and production support activities related to enterprise voice platforms and dependent technologies. The engineer will play a key role in ensuring successful delivery of voice-related initiatives while maintaining platform stability, compliance, and operational excellence.
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Responsibilities
Enterprise Voice Change Governance
• Serve as the primary technical governance and escalation point for Enterprise Voice-related changes and initiatives.
• Review, coordinate, and govern changes impacting Cisco Unified Communications environments and associated voice services.
• Partner with Change Management teams to develop implementation plans, rollback procedures, communication strategies, and risk mitigation plans.
• Participate in change review boards, migration planning sessions, and production readiness discussions.
• Track change activities through planning, execution, validation, and closure.
• Provide Tier 2-level operational support and technical guidance for:
o Cisco Unified Communications Manager (CUCM)
o Cisco Unity Connection
o Cisco IOS Voice Gateways (ISR/VG)
o Session Border Controllers (SBCs)
o Voice Recording platforms
o Trader Voice environments
o Contact Center technologies

Program & Migration Support
• Support programs and projects involving SBC, Voice Recording, Trader Voice, Contact Center, and Enterprise Voice platforms.
• Coordinate pre-implementation, implementation, and post-implementation activities across multiple technical teams.
• Conduct impact assessments and dependency analysis for planned changes.
• Gather and document technical and business requirements.
• Support migration planning, validation testing, and production cutover activities.
• Monitor implementation outcomes and coordinate post-change stabilization efforts.

Testing, Compliance & Documentation
• Coordinate lab testing efforts and ensure validation requirements are met prior to production deployment.
• Maintain operational documentation, implementation records, support procedures, and governance artifacts.
• Support audit, compliance, and risk management activities related to enterprise voice services.
• Ensure documentation accuracy across operational repositories, inventories, and governance platforms.
• Identify process improvement opportunities and enhance operational controls.

If virtual, the individual is expected to support 9-5 pm EST schedule. There will be weeknights and weekend work associated with this role to cover changes.

This is offering 35-36/hr

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• 3+ years of experience supporting Enterprise Voice, Unified Communications, telecommunications, or related infrastructure environments.
• Hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco IOS Voice Gateways (ISR/VG Series), or Enterprise Voice technologies and VoIP environments
• Strong understanding of Session Border Controllers (SBCs) and Contact Center platforms and integrations
• Experience supporting enterprise change management and production implementation activities.
• Experience coordinating enterprise infrastructure migrations and production changes.
• Experience working with managed service providers and third-party vendors.

• Experience supporting financial services, banking, trading, or other highly regulated environments.
• Exposure to Trader Voice technologies and trading floor communications platforms.
• Experience with ServiceNow or similar ITSM platforms.
• Familiarity with ITIL Incident, Change, and Problem Management processes.
• Knowledge of SIP trunking, CUBE, and SBC architectures.
• Experience supporting Cisco Contact Center solutions (UCCX/UCCE).
• CCNA Collaboration, CCNP Collaboration, or equivalent voice certifications.
• Experience participating in CAB (Change Advisory Board) governance processes.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.