Sales Order Support Specialist

• Insight Global is seeking an Sales Order Support Specialist in the Ballantyne, NC area. Our client is a leading manufacturer and distributor of flow control products and piping system solutions serving commercial, industrial, and infrastructure markets. They are committed to delivering an exceptional customer experience through innovative products, operational excellence, and strong customer partnerships. The individual will be responsible for:
o Troubleshooting system errors for orders in their ERP systems
o Process and manage sales orders from receipt to shipment, ensuring accuracy and timely fulfillment.
o Collaborate with the sales team to resolve any order-related issues and ensure customer satisfaction.
o Collaborate with production team to manage internal work order processing to fill in gaps in processes to ensure customer orders are fulfilled in a timely manner.
o Reconcile data between systems as required to ensure customer orders can be fulfilled in a timely manner.
o Maintain accurate records of sales orders, customer interactions, and inventory levels.
o Assist in the development and implementation of process improvements to enhance order management efficiency.
o Provide system support for order management software and related tools.
o Set up and maintain customer accounts, ensuring all information is accurate and up-to-date.
o Complete additional duties as assigned by your manager

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• High School Diploma required, formal education beyond high school preferred
• Experience working with reporting/ERP Systems (JDE +)
• 4+ years of experience in Customer Service/Sales Support/Order Processing

• Manufacturing experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.