ServiceNow Testing and Training Coordinator

Insight Global is looking for a Testing and Training Coordinator to support a large ServiceNow implementation for one of our enterprise financial clients within their cybersecurity organization. This individual will be responsible for coordinating end-to-end testing activities while also supporting training execution to ensure successful system adoption. This person will work closely with developers, QA teams, project managers, and business stakeholders to organize testing cycles, track defects, and drive testing through completion. In parallel, they will help coordinate training efforts by managing schedules, tracking completion, and ensuring users are prepared ahead of go-live. This role requires strong organization and communication skills, as this individual will be working across multiple teams to drive timelines, provide visibility into progress, and ensure both testing and training deliverables are completed on schedule. This position is 5 days onsite / 40 hours per week at our client's office in either Denver, Chicago, DC or Charlotte.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Demonstrated experience coordinating testing activities for large enterprise implementations
Experience running or supporting end-to-end testing, including UAT coordination
Strong organizational skills with the ability to manage multiple workstreams and deadlines
Experience tracking defects, testing progress, and reporting status to stakeholders
Ability to communicate effectively with both technical teams and business stakeholders
Experience creating and maintaining trackers, schedules, and status reports (Excel, PPT, etc.)
Highly detail-oriented with a proactive, “go-getter” mindset

Experience supporting training coordination or user readiness efforts (tracking completion, scheduling sessions, etc.)
Experience developing or managing training materials (guides, job aids, presentations)
Exposure to ServiceNow or similar enterprise platforms
Experience working in cybersecurity, risk, or regulated environments
Familiarity with User Acceptance Testing (UAT) processes
Background in project coordination, PMO support, or organizational change initiatives

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.