Job Description
Key Responsibilities:
• Maintain and support our client's corporate office computer network and users
• Provide help desk support for hosted applications, systems, and services used by corporate and hotel staff
• Conduct basic computer training for corporate staff on network functions and standard applications
• Provide technical support and troubleshooting for High-Speed Internet Access (HSIA) systems
• Monitor and maintain network security across corporate and hotel environments
• Participate in off-hours support rotations to respond to escalated technical issues as needed
• Perform regularly scheduled server and hardware maintenance as assigned
• Assist in ensuring all backup systems are functioning properly and that user data is protected, with recovery processes routinely tested
Foster a cooperative and harmonious work environment with fellow associates across departments
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications:
• Experience providing technical support in a help desk or IT environment
• Familiarity with network infrastructure, backups, and server maintenance
• Strong troubleshooting and communication skills
• Ability to work independently and within a collaborative team environment
Willingness to participate in an on-call rotation for after-hours support
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.