Job Description
This role will own change management and adoption (hypercare) for a newly launched AI-enabled product used across sales teams. While product managers build the features, this individual ensures launch success, user adoption, training, and ongoing support during the critical post-launch period.
Hypercare runs for approximately 60 days after launch, and this role will be fully accountable for driving adoption, identifying issues, and coordinating resolution.
Key Responsibilities
Change Management & Hypercare
Own end-to-end change management for new product launches, specifically:
User readiness
Process impact assessment
Adoption strategy
Lead the 60-day hypercare period post-launch:
Identify bugs, gaps, and process breakdowns
Partner with business units and product teams to drive resolution
Act as the primary owner of adoption (not escalating everything upstream)
Training & Enablement
Oversee training programs for new and existing tools:
Salesforce
PeopleSoft
Internal tools
Office hours and ongoing enablement
Work closely with HR and Training teams to:
Automate training processes where possible
Streamline onboarding and system education
Automation & Continuous Improvement
Identify opportunities to automate workflows tied to:
HR systems
Training delivery
Internal tooling and processes
Focus on execution and outcomes — how to get things done, not just identifying issues
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- AI experience
-Salesforce, ERP experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.