Job Description
Key Responsibilities
- Onsite desktop support - assisting users with end users with device migrations, device renaming, computer refreshes
🖥️ Hardware & Software Support
Troubleshoot and resolve endpoint issues including blue screen errors, application failures, encryption problems, and peripheral malfunctions.
Perform root‑cause analysis and implement corrective actions to prevent recurring issues.
Install, configure, and maintain desktop and laptop systems across the organization.
🌐 Network Troubleshooting
Diagnose and resolve LAN/WAN connectivity issues using IP configuration, ping testing, and related network tools.
Assist users with VPN, wireless, and wired network access problems.
🖨️ Peripheral Deployment & Configuration
Deploy, configure, and support peripheral devices including:
Monitors and docking stations
Clinical and specialty hardware
Ensure proper device functionality and integration with enterprise systems.
🔐 Active Directory & Domain Support
Perform endpoint lookups, password resets, and account validations.
Troubleshoot domain connectivity issues and validate Group Policy application.
Assist with user provisioning and access management tasks as needed.
📝 ServiceNow Ticketing & Documentation
Utilize ServiceNow to manage incidents, service requests, and tasks.
Document troubleshooting steps, resolutions, and follow‑up actions with clarity and accuracy.
Meet or exceed SLA requirements while handling a high volume of support tickets.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1 year of hands on experience in IT support
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.