ServiceNow Developer

This role supports secure, mission‑critical platforms used by government and trust‑aligned teams and focuses on maintaining, enhancing, and safely extending an established ServiceNow environment.
This is not a greenfield build. You’ll step into a mature platform with defined standards, strong governance, and real production usage—where thoughtful change management, debugging skills, and collaboration matter just as much as writing new code.

What You’ll Do
Build & Enhance ServiceNow Solutions
• Develop and enhance functionality across core and security‑focused ServiceNow modules, including:
○ ITSM
○ CMDB
○ Vulnerability Response
○ Security Incident Management
○ Customer Service Management (CSM)
• Customize workflows, scripts, and configurations using JavaScript and ServiceNow best practices
• Extend existing functionality while maintaining platform stability and compliance
Own Change Delivery Using Update Sets
• Package and promote changes using ServiceNow update sets
• Ensure updates are complete, reviewed, tested, and safely moved between environments
• Troubleshoot update set issues and conflicts when they arise
Debug & Support Business Logic
• Work with different types of business rules (before, after, async, display)
• Debug rule behavior, execution order, and unintended side effects
• Resolve issues efficiently without introducing regressions
Work in a Secure, Governed Environment
• Collaborate closely with the IT ServiceNow Platform Team and cross‑functional partners
• Operate within defined admin and security guardrails
• Maintain awareness of ACLs and access controls (hands‑on changes are rare but understanding is important)
• Apply knowledge of IT operations and information security when designing or modifying solutions
Collaborate, Communicate, and Document
• Partner with business analysts and stakeholders to translate requirements into technical solutions
• Participate in code reviews and quality checks
• Create and maintain clear technical and process documentation
• Bring a customer‑focused mindset to everything you build

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of ServiceNow development experience as a technical contributor
• Hands‑on experience with:
○ ITSM
○ CMDB
○ Vulnerability Response
○ Security Incident Management
○ Customer Service Management (CSM)
• Strong JavaScript skills and comfort working in established codebases
• Experience using update sets to manage and deploy changes
• Knowledge of domain separation concepts and their implications
• Understanding of IT application operations and information security principles
• Strong interpersonal skills and ability to collaborate in cross‑functional teams
• Ability to produce clear, concise technical and process documentation

• Experience working in regulated, government, or security‑sensitive environments
• Exposure to Governance, Risk, and Compliance (GRC) modules
• ServiceNow Certified Application Developer or Administrator
• ITIL Foundation certification
• Experience supporting ServiceNow upgrades and patching

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.