Backflow Compliance Specialist

Insight Global is seeking a Backflow Compliance Specialist to support a utility companies Backflow Department. This role focuses on compliance tracking, outbound communication, and documentation follow‑up to ensure customer accounts meet required backflow regulations.

RESPONSIBILITIES

-Make outbound calls to notify customers when accounts are not in backflow compliance
-Follow up with customers to obtain required documentation and certifications
-Track compliance deadlines and resolution status for assigned accounts
-Update internal systems accurately with notes, status changes, and documentation
-Maintain detailed and organized records of customer communication and follow‑up efforts
-Monitor outstanding compliance items and ensure timely resolution
-Work within established compliance guidelines and procedures

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-1+ year of administrative, compliance, or customer‑facing experience involving follow‑up or documentation
-Comfortable making outbound calls and discussing compliance related requirements
-Strong organizational skills with the ability to track deadlines and multiple accounts
-Clear and professional verbal communication skills
-Ability to remain persistent and professional during follow‑up conversations
-Proficient with Microsoft Office; ability to learn internal systems
-Reliable and committed to working 5 days onsite

-Experience in collections, compliance administration, or regulatory follow‑up
-Background in HOA/property management, insurance verification, or licensing support
-Experience working in a utility, government, or regulated environment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.