Enterprise Support Manager

Day to day –
Insight Global is seeking a remote Enterprise Support Manager to support one of our hardwood manufacturing clients. The Enterprise Applications Support Manager is responsible for overseeing the stability, performance, and continuous improvement of the organization’s enterprise business systems, including ERP, CRM, and CMMS platforms. This role leads a team of functional and technical analysts to ensure these critical systems effectively support business operations, user needs, and organizational growth. The ideal candidate combines strong leadership skills with a deep understanding of enterprise application management, system integrations, and service delivery best practices.

Key Responsibilities:
• Lead, mentor, and develop the Enterprise Applications Support team to ensure high-quality service and operational excellence.
• Develop and maintain the roadmap for ERP, CRM, and CMMS systems to support scalability, modernization, and process optimization.
• Coordinate incident management, problem resolution, and root cause analysis for system-related issues.
• Manage configuration, change requests, upgrades, and enhancements while maintaining system integrity and compliance.
• Oversee system documentation, knowledge management, and training programs for end-users and support staff.
• Manage relationships with software vendors and external support partners to ensure timely delivery of services

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of experience in supporting and managing enterprise applications
• 3+ years of leadership experience
• Experience with relevant enterprise applications (ERP, CRM, CMMS, etc.)
• Experience managing vendor relationships and external support partners
• Knowledge of database management and system integration

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.