Digital Operations Engineer

Insight Global is looking for a Digital Operations Engineer for one our logistics clients. The Digital Operations Engineer’s responsibilities for maintaining an infrastructure environment by designing, configuring, and installing infrastructure components and systems. The Digital Operations Engineer also updates and responds to trouble tickets in a timely manner to ensure company data communication, server, and storage environments are operating efficiently. The Digital Operations Engineer reports operational status by gathering and prioritizing informational metrics and managing projects.

The Digital Operations Engineer participates in day-to-day design and operation of network server systems, email systems, web systems, gateways, load balancers, routers, switches, firewalls, and other networked devices company-wide. Works with SAN/NAS technology and enterprise back-up software solution in order to ensure data integrity and high availability providing system, process, and technical architectural direction on new and existing initiatives, projects, policies, and procedures. The Digital Operations Engineer also assists company operations by providing Level-2 support as efficiently as possible when required. Close collaboration with all company departments is a primary function of this role. To perform the role, the Digital Operations Engineer will have a broad understanding of business applications, networks, storage, and operating systems.

Key Responsibilities:
• Maintain an infrastructure environment by designing, configuring, and installing infrastructure components and systems.
• Participate in the execution phases of all company projects and initiatives which enter the resource leverage pipeline.
• Updates and responds to trouble tickets in a timely manner.
• Lease with all areas of the organization to coordinate projects and initiatives.
• Responsible to assist in enforcing technology standards for production related systems
• Create and maintain an effective operational run book for various systems.
• Reports network operational status by gathering and prioritizing information.
• Experience with one or more public cloud providers. Preferably experience with Azure or AWS.
• Working Knowledge of Infrastructure as Code (IaC). Preferably experience with Terraform.
• Attend training and meetings as required to continuously develop skill sets.
• Establish a professional working relationship with other team members and management staff
• Carry a cell phone and respond to off hour emergencies within 30 minutes of being contacted.
• Travel as required. (Usually 1x/month)
Other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor’s degree or Equivalent work experience
• In-depth understanding of Operating Systems, Business Applications and data flow dependencies between applications
• Must understand proper technology services following ITIL methodologies
• 4 - 7+ years of information technology experience supporting enterprise class environments
• Must be able to establish effective professional business relationships with all levels of management and throughout the TTX organization
• Strong organization and communication skills
• Identify and provide problem resolution for various trouble tickets and issues.
• Must possess strong writing and documentation skills
• Must be accustomed to responding quickly and in a controlled manner to emergencies.
• Must have ability to perform network, server, and storage tuning to keep TTX Company infrastructure operating at a high rate of availability.
• Skilled in troubleshooting issues in high pressure, business critical production environments.
• Experience with one or more public cloud providers. Preferably experience with Azure or AWS.
Working knowledge of Infrastructure as Code (IaC). Preferably experience with Terraform.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.