Customer Care Representative

The Customer Care Representative plays a key role in supporting the customer experience by resolving inquiries and issues across multiple channels. This role interacts with contract holders, dealer personnel, vendors, and internal teams to ensure timely and professional service.

Respond to customer inquiries via phone and email
Monitor call volume and escalate when needed
Assist with onboarding and training of new team members
Recommend service improvements based on customer feedback
Support ad hoc tasks as needed

Pay range $24-$27hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2–5 years of customer service experience (phone/email support)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)

Experience in training or mentoring new team members
Familiarity with process improvement or product feedback
Ability to handle high call volumes and multitask effectively

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.