Were looking for a detail-oriented and proactive Loan Servicing Specialist to join our banking operations team. This role centers on maintaining consumer loans and supporting operational workflows within the Loan Servicing department. The ideal candidate will bring a solid foundation in banking, strong organizational skills, and a commitment to accuracy and compliance.
Key Responsibilities
Loan Maintenance & Documentation
Maintain consumer loan records and systems in accordance with regulations and internal policies.
Process and review documentation related to loan servicing.
Handle light maintenance requests and reporting tasks.
Operational Support
Perform non-monetary operational tasks such as mail handling, account updates, and report management.
Respond to inquiries from customers, vendors, and associates, ensuring timely and accurate resolution.
Compliance & Audit
Support audit preparation and compliance tracking for retail banking operations.
Ensure servicing activities align with regulatory standards and internal controls.
Specialized Functions
Assist with CRG-related functions including bankruptcy, repossession, loss mitigation, and foreclosure.
Collaborate with collections and loss mitigation teams as needed.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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Minimum of 1 year of experience in a banking environment.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong attention to detail and accuracy.
Quick learner and self-starter with the ability to manage tasks independently.
Excellent communication and punctuality; proactive in addressing issues.
Experience in loan servicing, particularly with consumer and/or commercial loans.
Familiarity with CRM systems and lending platforms.
Background in collections, CRG processes, or loss mitigation.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.