Job Description
A client of Insight Global is seeking a Field Service Technician IV to serve as a consultant and subject matter expert for all integrated equipment at a newly launched distribution center. This individual will collaborate with internal teams and provide direct support to the end-client, ensuring optimal performance and reliability of advanced automation systems.
The ideal candidate will have a proven track record of supporting new client implementations and a strong commitment to the long-term success and growth of the team.
Key Responsibilities
• Serve as the technical lead for integrated systems including:
○ AutoStore robotics
○ Sorters
○ Singulators
○ TGW/FORTNA conveyors
○ MDR systems
• Perform and oversee:
○ System assessments
○ Commissioning and installation
○ Preventive maintenance
○ Repairs and troubleshooting
○ Technical training for staff and end-users
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 7+ years of hands-on experience with:
○ PLCs, electrical and mechanical systems, HMIs
○ Reading and interpreting mechanical/electrical schematics
• OSHA 10 certification (required)
• Proficiency in CMMS reporting and Microsoft Office Suite
• Strong technical skills in diagnosing and repairing industrial control systems and mechanical equipment (e.g., engines, pneumatic tools, conveyors)
• Strong customer-facing skills and ability to cultivate a positive, customer-centric culture
• Ability to de-escalate challenging situations
• Committed to the practice of Servant Leadership
• Ability to work independently with minimal supervision
• Excellent communication skills for delivering both classroom and hands-on training
Demonstrated leadership abilities, including mentoring and coaching junior technicians
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.