Telecom Manager

The Global Telecom Communications Manager is responsible for overseeing WPO’s telecommunications infrastructure and strategies, including managing voice networks, optimizing performance, troubleshooting issues, and leading projects. Key responsibilities include vendor and budget management, strategic planning, ensuring compliance and security, and providing communication and training. Essential skills required are technical expertise, project management, leadership, communication, problem-solving, strategic thinking, and cross-cultural communication.



Key Responsibilities:

Infrastructure Management: Overseeing the design, implementation, and maintenance of enterprise-wide telecommunications networks, including hardware, software, and cloud services.

Network Optimization: Work with the Network Engineering team to ensure network performance, reliability, and scalability through evaluation, design, and implementation of improvements.

Troubleshooting and Support: Diagnosing and resolving network hardware, software, and telephony problems, and providing support to users across different locations.

Project Management: Managing telecommunications projects from initial planning to final implementation, including scheduling, risk analysis, budget control, and reporting.

Vendor Management: Working with contractors and vendors to oversee the installation of new systems, ensure quality of service, and manage related contracts.

Budget Management: Developing and managing budgets for telecommunications projects and services.

Strategic Planning: Developing and implementing strategic plans for telecommunications infrastructure and services aligned with organizational goals.

Compliance and Security: Ensuring network security, implementing security measures, and ensuring compliance with relevant regulations.

Communication and Training: Communicating effectively with team members, stakeholders, and users about telecommunications systems and providing training on new technologies.

Staying Current: Keeping up-to-date with the latest telecommunications technologies and trends to ensure the organization's infrastructure remains competitive and efficient. Have an understanding of AI and how it is impacting the Communications world.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Qualifications:

Technical Expertise: Deep understanding of telecommunications technologies, including networking, voice and data communication, and cloud services.

Project Management Skills: Proven ability to manage complex projects from initiation to completion.

Leadership and Management Skills: Ability to lead and motivate teams, manage vendor relationships, and influence stakeholders.

Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical information to non-technical audiences.

Problem-Solving Skills: Strong analytical and problem-solving skills to diagnose and resolve technical issues.

Strategic Thinking: Ability to develop and implement strategic plans for telecommunications infrastructure and services.

Cross-Cultural Communication: Experience working in a global environment with diverse cultures and time zones.

Systems: A thorough understanding of Avaya telecom systems is required. A working knowledge of Calabrio work force management and call recording is a plus.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.