The Core Platform Product Analyst is a hands-on role where you will analyze high level business requirements and translate them into technical specifications for our engineering team. In this role, you will work closely with both our business unit and technical product managers, DevOps engineering, architects, user experience, and cross-functional counterparts to develop high-level requirements that enable high quality products that delight our internal customers. They perform data-driven analysis and collaborate to understand their business processes to facilitate gathering insights to shape product design. The Core Platform Product Analyst is responsible for extracting actionable insights from business requirements into development items for implementing ServiceNow at Bank of America.
Job Responsibilities:
Provide and lead analytical support to Core Platform Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform
Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development
Participate in the agile software development methodology, including design, testing, implementation, and deployment
Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency
Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved
Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization
Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits
Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team
Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
Understand stakeholder needs to help articulate the development solution to solve a problem
Assist to define KPIs and other metrics that can track progress, efficiency gains, and user experience
Work closely with business partners to evaluate business requirements, plan deliverables, and participate in efficient development, delivery, and deployment activities
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.